New Health and Safety Procedures

Dear Valued Customer

Excellent Friendly Service by Exceptional People is our response at Talbot Hotel Carlow to ensure we, along with our guests, colleagues, and suppliers all adapt to hospitality’s new normal. When your desire to travel, dine and unwind returns, Exceptional Friendly Service by Exceptional People is our guarantee to you that we are prepared to safely and warmly welcome you back.

Our programme includes detailed Health & Safety protocols which have been developed in line with HSE, government, and Irish Hotel Federation guidelines, and will be implemented in advance of our reopening on 29th June 2020. These detailed protocols focus on health and hygiene in all aspects of a hotel and restaurant operations. In addition, we will be implementing some new innovations and services, to ensure your time with us is as enjoyable and relaxing as it ever was.

Some guidelines will be highly visible throughout our hotel, others will be combined into our service offerings, and many others in the back-of-house will even go invisible to your eye. In all cases, the wellbeing of our guests and colleagues will be our utmost consideration, so that you may continue to enjoy your time at Talbot Hotel Carlow with new norms of safety and peace of mind.

 

Warmest Regards

William Burke

General Manager

Talbot Hotel Carlow

 

Check-In & Out

  • Visible markings will guide you safely in the hotel lobby, and our team will observe social distancing whilst checking you in and out
  • Perspex screens will be positioned on our reception desk for you and our team’s safety.
  • Contactless payment options and e-mail receipts will be encouraged. Where this is not possible, payment terminals will be disinfected before and after each transaction.
  • Key cards will be disinfected with medical-grade antimicrobial agent after each stay.
  • We can no longer storage luggage or personal items prior to check-in and on departure of your room

In Room

  • A thorough and comprehensive cleaning and sanitising program is in place for all guest bedrooms and bathrooms in preparation for your arrival with specific extra attention being given to all touch points throughout.
  • All additional collateral, furnishings and non-essential items will be removed from our bedrooms so we can focus on the highest levels of cleanlines.
  • Linens will be handled with extreme care to prevent raising dust and potential contamination. Used linen will be washed at a minimum of 70°C for at least 25 mins to kill potential bacteria
  • Windows will be opened prior to arrival ensuring good circulation of fresh air (Weather Depending).
  • Newspapers, magazines, and guest directories will be removed from guestrooms with digital versions coming available via our complimentary Wi-Fi.

Our Team

·       An enhanced educational and training program for all employees will run continuously, to ensure the utmost levels of safety and security throughout all areas of our operations

·       As per health guidelines around the wearing of Personal Protective Equipment (PPE) will be strictly adhered to by our teams across all departments from guest services to back-of-house and kitchens

·       A robust handwashing program is in place with all employees required to thoroughly wash their hands every 60 minutes, with records kept.

Communal Areas

·       Rigorous and frequent cleaning and sanitising of all surfaces and touch points is being carried out throughout our hotel.

·       Furniture has been rearranged in lobbies and communal areas in such a way to allow you to enjoy our facilities with proper social distancing

·       Hand sanitiser stations are available throughout the hotel at every necessary location.

·       Signage will remain in place throughout our public areas to remind our guests to observe social distancing and handwashing.

·       Doorways will be left open where allowed to reduce contact, and elevator usage will be monitored to limit capacity and ensure priority access for those in need.

Dining 

All dining i.e breakfast, lunch, dinner etc. will require pre-booking. Allocated time in dining areas is 1 hour and 45mins in lines with covid-19 health and safety guidelines. Pre-booking is available from 2 days prior to your arrival.

·       All dining services will now have the option of in-room and takeaway, in addition to table service in our restaurants and bars

·       Buffet services will be replaced by comprehensive menus for breakfast, lunch, afternoon tea, and dinner which our team of service staff will deliver with the utmost care and attention.

·       Menus will be sanitised after very use with pop up black boards also available to minimise contact

·       A reduced number of tables will be placed in all dining areas to ensure social distancing and avoid guests facing each other unless from the same group

·       Tableware including all used and unused wares, condiments, placemats, and linens will be removed and disinfected after each party has left. Tabletops and chair arms will also be disinfected after each seating